Refunds & Returns

  • Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund (provided that at least 9 bottles from the case are returned to us in good condition), under the following circumstances:
    • The un-opened wine bottles are returned within 7 days of opening any of the wine cases, and upon internal testing of the product by Winmark Wines it is deemed faulty or defective.
    • We will refund your money when we receive the goods and we are satisfied that they are in original condition.
    • You will need to supply the following information, most of which will be on your Invoice upon returning the product:
      • Your Name and Contact Details
      • The Invoice Number & Invoice Date
      • Description of Product to be Returned
      • The Reason for Return
    • All returns are to be delivered to: Winmark Wines – please contact us on 02 9997 5373 for instructions.
    • For enquiries contact us via info@winmarkwines.com.au or. We will bear the reasonable cost of returning goods that are defective, do not meet the product description or were sent in error. All other returns are at your expense.
    • Damaged in transit
      • In the event that you receive a product that appears to have been Damaged in Transit you should:
        • Refuse to accept delivery of the product.
        • Direct the Courier to Return Goods to Sender.
        • Notify us immediately. Please contact us via info@winmarkwines.com.au or 02 9997 5373
      • If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.